For fund withdrawal instruction during 08:30-10:00am on each working day will be processed on the same business day.  Whereas instruction entered after 10:00am will be processed on the next business day.  Should you have any enquiry, please contact our Account Executives or call our Customer Services hotline (852) 2166 3888.

Due to the spread of the novel coronavirus, postal services to some of the overseas destinations are affected/suspended.  Statement delivery may be affected and be delayed.  Should you have any enquiry about your account status, please contact your Account Executives or call our Customer Services hotline. eStatement service is speedy, convenient and environmental friendly.  You are recommended to use the eStatement services to obtain account information timely.  Please contact your Account Executive for details.